Step 1 – Enquiry

If the participant is self-funded, they can contact us directly via email, phone or through our website to organise an appointment. If the participant is agency-funded, they can contact their support coordinator and suggest Doveston Health as their preferred provider, so the support coordinator can contact us directly.

If the participant is self-funded, prior to the initial assessment, we may perform a pre-home visit risk-assessment over the phone.

We will then organize a suitable day and time to meet the participant and complete a detailed initial assessment.

Step 2 – Initial Assessment

At the initial assessment, we will set goals, and provide our patients with a participant handbook. This handbook outlines our policies, procedures, how we operate and our values, along with patient rights, and how we can work together to achieve goals and best outcomes.

Every patient that we see, we believe that we can make a difference to their quality of life and wellbeing. Our passionate staff are dedicated to helping individuals with a disability set realistic goals and adopting a holistic team-oriented approach to patient care in order to achieve these goals.

We will submit all necessary documentation to the NDIS, NDIA, Support Coordinator and Plan Manager (If required.) We will produce a formalised NDIS service agreement with the participant that needs to be signed by both parties.

Step 3 – NDIS Plan & Service Scope

We work on improving the areas highlighted in our initial assessment. This is usually regular one-to-one Allied Health sessions with our Physiotherapists, Exercise Physiologists, Podiatrists, Dietitian and Diabetes Educator.
We also provide exercise handouts to our patients to complete in their own time. These may be performed individually, or with a carer, friend or family member.

Step 4 – Exiting Services / Ongoing Support

In the event the participant is required to move properties, or conclude services with us, we help with the transition in either circumstance.